1. Introduction

Rabb Water Systems (“Rabb Water,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit rabbwater.com or interact with us by phone, email, or SMS.

2. Information We Collect

  • Contact details – name, mailing address, email address, phone number
  • Account information – service history, invoices, delivery preferences
  • Payment information – credit-card or bank details used to complete transactions
  • Website data – IP address, browser type, device identifiers, pages visited, cookies
  • SMS opt-in data – the mobile number and time stamp of your opt-in or opt-out

3. How We Use Information

  • To process orders, schedule deliveries, and provide customer care
  • To send Account Notification, Delivery Reminders, Customer Care, and Marketing texts (see Section 6)
  • To improve site performance, troubleshoot issues, and develop new services
  • To comply with legal obligations and protect the security of our systems

4. Sharing and Selling Data

  • We do not sell, rent, or trade your personal information to third parties or affiliate marketers.
  • We share data only with trusted service providers (for example, our payment gateway and SMS platform) who are required to keep it confidential and use it solely to deliver services on our behalf.

5. Cookies and Similar Technologies

We use cookies and local storage to:

  • Remember your preferences
  • Enable secure logins and form submissions
  • Measure site traffic and performance through analytics tools

You can disable cookies in your browser settings, but parts of the site may not function correctly.

6. SMS Communications

  • Message Types: Account Notification, Delivery Reminders, Customer Care, and Marketing
  • Message Frequency: Varies (typically 1–4 messages per month but may increase during service changes or promotions)
  • Opt-Out: Text “STOP” at any time to cancel. You will receive one confirmation text.
  • Help: Text “HELP” for assistance.
  • Charges: Message and data rates may apply according to your mobile plan.

7. Data Security

We use industry-standard safeguards such as TLS encryption, firewalls, and access controls to protect your information. While no system can guarantee absolute security, we work continuously to keep your data safe.

8. Your Choices and Rights

  • Review or update information: Contact us.
  • Opt out of marketing emails: Click the unsubscribe link in any promotional email.
  • Opt out of texts: Text “STOP.”
  • Request deletion: Submit a written request, and we will remove your data unless we must retain it for legal or contractual reasons.

9. Links to Other Policies

For more details on using our website and services, please read our Terms of Service. The Terms include additional information on SMS message frequency, user responsibilities, and dispute resolution.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post a notice on this page and update the “Last updated” date above. Continued use of our site or services after changes take effect constitutes acceptance of the revised Policy.

11. Contact Us

Questions or concerns? Contact us today.